At Hotcoin, our commitment to putting you, the user, at the forefront of everything we do is unwavering. We firmly believe that “Your Trades. Our Priority.” This guiding principle ensures that every decision we make revolves around enhancing your trading experience, ensuring security, and providing seamless services that help you achieve your goals in the ever-evolving world of crypto.
Upholding Our Commitment: Full Compensation for Affected Users
On May 27, 2025, Hotcoin conducted a scheduled upgrade of our customer support system between 18:30-19:00 (UTC+8). During this time, we encountered a technical issue that affected some Android users, causing difficulty accessing the platform and resulting in the forced liquidation of certain contract positions. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.
However, what sets Hotcoin apart is our dedication to upholding the principle of “User First, Experience Above All.” To ensure that every user’s experience is not disrupted, we have acted quickly to issue full compensation to all affected users. By 12:00 (UTC+8) on May 28, 2025, compensation will be credited to your Hotcoin account, providing reassurance that Hotcoin has your back, especially when unforeseen issues arise.
Full announcement 👉 https://www.hotcoin.com/en_US/support/article/?code=26637662669115392
Why Hotcoin is Your Go-To Platform
Hotcoin’s commitment to delivering an exceptional experience doesn’t stop at solving problems; it extends across every service we offer. Our team is constantly working to improve our systems and technology, ensuring smooth, fast, and secure trading for all users.
- Top-Tier Customer Support: Our customer support system, though undergoing necessary upgrades, remains one of the most robust in the industry. We take your concerns seriously and respond promptly to ensure you feel supported, no matter the situation.
- Unwavering Focus on User Experience: At Hotcoin, we place users at the heart of everything we do. Our platforms, from web to mobile app, are designed with you in mind, ensuring an intuitive, secure, and reliable experience.
- Rapid Response to Issues: When issues arise, Hotcoin moves swiftly to resolve them, just as we did with the recent customer support system upgrade. We take immediate action to minimize any impact on your trading journey, demonstrating our unwavering commitment to your success.
- Compensation and Trust: By issuing full compensation to affected users, we show that we value your trust. Our transparency and dedication to fairness ensure that you can trade with confidence, knowing that your investments are protected by Hotcoin’s reliable services.
Why You Should Continue Using Hotcoin
Hotcoin’s top priority is to ensure you have the best trading experience possible. Whether you are trading in popular tokens or exploring emerging crypto assets, we are here to provide a secure, user-focused platform that adapts to your needs. Our commitment to maintaining the highest standards in customer service, security, and reliability makes Hotcoin the ideal choice for your cryptocurrency trading.
“Your Trades. Our Priority. Hotcoin.” is more than just a slogan; it is our promise to you. As we continue to evolve and innovate, you can count on us to provide a platform that prioritizes your needs, protects your assets, and helps you achieve your trading goals.
We invite you to stay with us on this journey. Continue trading with Hotcoin, and experience firsthand why we are the go-to platform for traders who value reliability, transparency, and customer-first service.
Thank you for your continued support and trust in Hotcoin!
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